Symplr profile duplicate data issues found on Tue 7/19/2022 that impacts CUIMC sites
July 22, 2022
Overview
Starting on Tuesday July 19, 2022 a Symplr data import issue is causing duplicate professional titles to appear on CUIMC Websites.
Impacted Sites
- All CUIMC Distribution websites with faculty profiles.
- CUIMC Find a Doctor (https://doctors.columbia.edu)
Issues
Profiles appear with duplicate professional titles, for example, John M. Smith, MD, MD.
Timeline
- Wed 8/10/2022, 3:30 pm
Resolved: CUIMC Find a Doctor (FAD) updated, site is currently processing queued changes from Symplr. - Wed 8/5/2022, 5 pm
In Progress: The fix is currently being tested on a Find a Doctor TST environment in preparation for making the fix live. Estimated completion, week of 8/8. - Fri 7/22/2022, 12 pm
In Progress: Deploy a fix to resolve the issue on CUIMC Find a Doctor. - Thurs 7/21/2022, 3 pm
Completed: Developed fix to resolve the issue on CUIMC Find a Doctor. - Wed 7/20/2022, 5 p.m.
Completed: Fix deployed to all CUIMC Distribution websites - Tues 7/19/2022, 5:30 p.m.
Completed: Manual updates deployed to resolve the issue on CUIMC Find a Doctor - Tues 7/19/2022, 5:30 p.m.
Completed: CUIMC Find a Doctor automated updates from Symplr are paused. - Tues 7/19/2022, 4 p.m.
Completed: A solution to resolve the issue on CUIMC Distribution websites was developed - Tues 7/19/2022, 2 p.m.
Completed: Issue was discovered and investigated.