Symplr profile duplicate data issues found on Tue 7/19/2022 that impacts CUIMC sites

July 22, 2022

Overview

Starting on Tuesday July 19, 2022 a Symplr data import issue is causing duplicate professional titles to appear on CUIMC Websites.

Profiles appear with duplicate professional titles, for example, John M. Smith, MD, MD.

Wed 8/10/2022, 3:30 pm
Resolved: CUIMC Find a Doctor (FAD) updated, site is currently processing queued changes from Symplr.
Wed 8/5/2022, 5 pm
In Progress: The fix is currently being tested on a Find a Doctor TST environment in preparation for making the fix live. Estimated completion, week of 8/8.
Fri 7/22/2022, 12 pm
In Progress: Deploy a fix to resolve the issue on CUIMC Find a Doctor.
Thurs 7/21/2022, 3 pm
Completed: Developed fix to resolve the issue on CUIMC Find a Doctor.
Wed 7/20/2022, 5 p.m.
Completed: Fix deployed to all CUIMC Distribution websites
Tues 7/19/2022, 5:30 p.m.
Completed: Manual updates deployed to resolve the issue on CUIMC Find a Doctor
Tues 7/19/2022, 5:30 p.m.
Completed: CUIMC Find a Doctor automated updates from Symplr are paused.
Tues 7/19/2022, 4 p.m.
Completed: A solution to resolve the issue on CUIMC Distribution websites was developed
Tues 7/19/2022, 2 p.m.
Completed: Issue was discovered and investigated.