Symplr profile duplicate data issues found on Tue 7/19/2022 that impacts CUIMC sites

July 22, 2022

Overview

Starting on Tuesday July 19, 2022 a Symplr data import issue is causing duplicate professional titles to appear on CUIMC Websites.

Impacted Sites

Issues

Profiles appear with duplicate professional titles, for example, John M. Smith, MD, MD.

Timeline

  • Wed 8/10/2022, 3:30 pm
    Resolved: CUIMC Find a Doctor (FAD) updated, site is currently processing queued changes from Symplr.
  • Wed 8/5/2022, 5 pm
    In Progress: The fix is currently being tested on a Find a Doctor TST environment in preparation for making the fix live. Estimated completion, week of 8/8.
  • Fri 7/22/2022, 12 pm
    In Progress: Deploy a fix to resolve the issue on CUIMC Find a Doctor. 
  • Thurs 7/21/2022, 3 pm
    Completed: Developed fix to resolve the issue on CUIMC Find a Doctor.
  • Wed 7/20/2022, 5 p.m.
    Completed: Fix deployed to all CUIMC Distribution websites
  • Tues 7/19/2022, 5:30 p.m.
    Completed: Manual updates deployed to resolve the issue on CUIMC Find a Doctor
  • Tues 7/19/2022, 5:30 p.m.
    Completed: CUIMC Find a Doctor automated updates from Symplr are paused.
  • Tues 7/19/2022, 4 p.m.
    Completed: A solution to resolve the issue on CUIMC Distribution websites was developed
  • Tues 7/19/2022, 2 p.m.
    Completed: Issue was discovered and investigated.