Something not working? Not sure about how to do something? Web Services offers a variety of ways to get the help you need to keep your site up-to-date and running smooth.

User Guides

If you have a question or just want to learn how to do something new, reviewing our user guides will always be the best first option. Web Services offers a wide range of tutorials and guides for writing and building content on your website, adding new features, and fixing minor issues.

Known Issues

It’s a fact of life on the web: Technical issues happen. Sometimes an issue may impact several websites at once. Whenever that happens, we’re quick to let everyone know that we’re on it. We recommend checking out our announcements for known issues to see if what’s affecting your site has already been found and is being fixed.


Even the savviest users can benefit from some extra training. Web Services currently offers several different types of training every month, you can sign up for a training session directly in the calendar. For more information on the types of training available and the training schedule, view our training offerings.

Web Site Support

If you've already been trained and you've searched the user guide and still need assistance, we understand. All you need to do is create a support request using JIRA, our ticketing system.

Create a Support Request

Have questions about what JIRA is and how to use it?

If you are new to JIRA, or you have questions, please visit our JIRA userguide for more information.