Creating a Support Request in Jira
- Login in to JIira: http://jiraweb.cumc.columbia.edu
- Click on Create Issue in the top menu bar.
- The Create Issue pop-up modal will appear and look like the following:
- If your Create Issue pop-up modal does not appear the same, please be sure that under Configure Fields (in the upper right corner of the pop-up), that All is selected.
- Complete all the required fields:
- Summary
- Be sure to provide a descriptive summary. The summary should be specific and brief so that anyone can find this ticket in the future. For example, “Update Page” is a very generic summary, but “Update Dr. John Doe’s Physician Profile page” is more descriptive and helpful for searching for this ticket in the future.
- Client
- Affected URL
- If you don’t have a specific URL, use the main URL for the site involved.
- If you are requesting updates to multiple pages, you can include more URLs in the Description field with the description of what you’d like done on each page.
- Phone Number
- Summary
- Fill out the Description field as required. This gives you the ability to:
- Add specific details regarding your issue
- Include additional URLs that are associated with your request
- Request for additional team members or users to be included on the ticket
- Reference associated tickets using WEB-XXXX (All caps, no spaces, include the dash)
- This gives you the Text Formatting Notation Help which includes information on adding advanced functions and features that you can use in the Description field.
- This gives you a preview of the Description field with text formatting.
- Add Attachments as required.
- Add Screenshots of your issues
- Include images that are associated with the request
- Include files such as word documents, excel files, or email messages that are associated with the request
- Click Create in the lower right corner of the pop-up box to complete the request.
- You will be notified through email when your request is complete.